Depending on how you interact with us, we may collect different categories of information.

Personal Information

This may include:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Date of birth, if voluntarily provided
• Account login details
• Gift recipient details provided by you
• Customer service communications

Order & Payment Information

When you purchase from ETHSOL JEWEL, we may collect:

• Order history
• Invoice details
• Transaction amount
• Payment confirmation
• Refund details

Technical Information

Whenever you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• Approximate location based on IP

Communication Information

If you contact us through email, WhatsApp, social media, phone calls, live chat, or enquiry forms, we may retain those conversations to provide better customer support and improve our services.

Your information helps us deliver an exceptional shopping experience.

We may use your information to:

• Process and deliver your jewellery orders
• Verify payments and prevent fraudulent transactions
• Provide customer support
• Respond to enquiries and customization requests
• Send order confirmations and shipping updates
• Improve our website performance
• Personalize your shopping experience
• Recommend products based on your interests
• Conduct internal research and analytics
• Comply with legal and regulatory obligations
• Resolve disputes or enforce our policies

With your consent or where permitted by applicable law, ETHSOL JEWEL may send promotional communications through:

• Email
• SMS
• WhatsApp
• Phone calls
• Push notifications, where applicable

These communications may include:

• New jewellery launches
• Exclusive collections
• Offers and promotions
• Festival campaigns
• Anniversary reminders
• Educational jewellery content

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies help us:

• Keep products in your shopping cart
• Remember your preferences
• Speed up future visits
• Measure website performance
• Understand customer behaviour
• Enhance security

Most browsers allow you to disable cookies through browser settings. Please note that disabling cookies may affect certain website features.

ETHSOL JEWEL values your privacy and does not sell, rent, or trade your personal information.

We may share information only when necessary with trusted third parties such as:

• Payment gateway providers
• Courier and logistics partners
• Website hosting providers
• Technology service providers
• Marketing platforms
• Customer support partners
• Professional advisors
• Government authorities where legally required

All such parties are expected to handle your information responsibly and only for the services they perform on our behalf.

Protecting your personal information is one of our highest priorities.

We use appropriate administrative, technical, and physical safeguards including:

• Secure SSL encryption
• Protected payment processing
• Restricted internal access
• Secure cloud infrastructure
• Continuous security monitoring
• Regular system updates

While we take reasonable precautions, no online platform can guarantee absolute security. Users are encouraged to maintain the confidentiality of their account credentials.

We retain personal information only for as long as necessary to:

• Complete your purchases
• Provide customer service
• Meet accounting requirements
• Resolve disputes
• Comply with legal obligations
• Prevent fraud

Once retention is no longer required, information is securely deleted or anonymized where reasonably practicable.

Subject to applicable laws, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Update your account details
• Withdraw previously provided consent
• Request deletion of eligible personal information
• Opt out of promotional communications

Certain requests may be subject to verification and legal or contractual limitations.

ETHSOL JEWEL does not knowingly collect personal information from individuals below the age of 18.

If we become aware that information belonging to a minor has been collected unintentionally, appropriate steps will be taken to remove such information where legally permissible.

Your online safety matters.

ETHSOL JEWEL will never ask you to share:

• OTPs
• Banking passwords
• UPI PIN
• CVV numbers
• Complete card details

Our website may contain links or integrations provided by third-party platforms, including payment gateways, logistics providers, analytics services, or social media platforms.

These services operate under their own privacy policies. ETHSOL JEWEL is not responsible for the privacy practices or content of external websites.

In the event of a merger, acquisition, restructuring, investment, or transfer of business assets, customer information may be transferred as part of the business transaction, subject to applicable legal safeguards and this Privacy Policy.

ETHSOL JEWEL processes personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and other relevant regulations governing electronic commerce and data protection.

As our business evolves, this Privacy Policy may be revised from time to time.

Any updates will be published on this page along with the revised "Last Updated" date. Continued use of our website after changes become effective signifies your acceptance of the updated Privacy Policy.

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.